General terms & conditions

Terms and Conditions

 

Article 1 - Definitions

In these conditions shall apply:

  1. Entrepreneur: the natural or legal products and / or remote services to the consumer;
  2. Consumer means a natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
  3. Distance contract means an agreement whereby part of a system organized by the entrepreneur for distance selling of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;
  4. Technology for distance communication: means that can be used to conclude a contract without the consumer and trader being in the same area have come together;
  5. Grace period: The period within which the consumer can exercise his right of withdrawal;
  6. Right of withdrawal: the ability for consumers within the waiting period to see the distance;
  7. Day: calendar day;
  8. Transaction Duration: a distance contract relating to a range of products and / or services, the supply and / or purchase is spread over time;
  9. Durable medium: any means that the consumer or business that enables information to him personally is directed to store in a way that future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the entrepreneur

Belinda van Amersfoort - Lucky Buddha

Nieuwendammerdijk Kade 12

Amsterdam 1022AB

M, (31) 6-41052582

E: info@luckyboeddha.nl

W: http://www.luckyboeddha.nl

Article 3 - Applicability

  1. These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance is closed, that the general conditions for the entrepreneur to see and at the request of the consumer as quickly as possible, be sent free of charge.
  3. If the distance is electronically closed, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions electronically to the consumer be made available in such a way that the consumer a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions in electronic form can be taken and that at the request of the consumer electronically or otherwise without charge will be sent.
  4. In case that besides these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision for the most favorable was.

Article 4 - The offer

  1. If an offer for a limited duration or subject to conditions, this will be explicitly stated in the offer.
  2. The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer as possible. If the contractor uses these images are a true reflection of the products and / or services. Obvious mistakes or errors in the offer binding on the entrepreneur.
  3. Each offer contains such information that the consumer is clear what the rights and obligations, to accepting the offer are attached. This concerns in particular:
  • • the price including taxes;
  • • the possible cost of delivery;
  • • the manner in which the agreement will be achieved and what actions they require;
  • • the whether or not to apply the right of withdrawal;
  • • the method of payment, delivery or performance of the contract;
  • • the period for accepting the offer, or the deadline for adhering to the price;
  • • the size of the tariff for distance communication, if the cost of using the communication technology are calculated on a basis other than the basic rate;
  • • if the agreement after the adoption is filed, how these consumers can be consulted;
  • • the manner in which the consumer before the conclusion of the agreement by his popular acts can get informed, and the way he can recover before the contract is concluded;
  • • the languages ​​in which, in addition to Dutch, the contract may be entered;
  • • the conduct to which the trader is subject and the way the consumer can conduct electronic consult and
  • • the minimum duration of the distance contract in the event of a contract that involves the continuous or periodic supply of products or services.

Article 5 - The contract

  1. The agreement is subject to the provisions of paragraph 4, concluded at the time of the consumer accepts the offer and meet the corresponding conditions.
  2. If the consumer has accepted offer electronically, the trader will immediately acknowledge receipt of electronic acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
  3. If the agreement is created electronically, the trader will take appropriate technical and organizational measures to protect the electronic transmission of data and makes it a secure web environment. If the consumer can pay electronically, the operator with appropriate security measures.
  4. The entrepreneur can - within the law - or to inform consumers of its payment obligations, and of all those facts and factors relevant to a sound conclusion of the distance. If the operator under this investigation was justified in the agreement not to go, he is entitled to a reasoned order or request or to refuse to implement special conditions attached.
  5. The entrepreneur will the product or service to the consumer the following information in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium, form:

a. the address of the establishment of the business where the consumer complaints can go;

b. the conditions and how the consumers of the right of withdrawal can be exercised, or a clear statement regarding the exclusion of right of withdrawal;

c. information on existing after sales service and guarantees;

d. in Article 4 paragraph 3 of these conditions include information, unless the entrepreneur all this information to the consumer before the execution of agreement;

e. the requirements for terminating the agreement if the agreement is a continuing of more than one year or is indefinite.

6. If the entrepreneur is committed to providing a range of products or services, the provision in the preceding paragraph shall apply only to the first delivery.

Article 6a - Right of withdrawal upon delivery of products

1. When purchasing products, the consumer the option agreement without reason for 14 days to dissolve. This period commences on the day following receipt of the product by or on behalf of consumers.

2. During this period the consumer will treat the product and packaging. He will be the product only to unpack or use as needed to assess whether he would prefer to retain. If he exercises his right of withdrawal, he will product with all and accessories - is reasonably possible - in its original condition and packaging The businessman returned, according to the entrepreneur provided reasonable and clear instructions.

Item 6b - Right of withdrawal in service delivery

  1. In service delivery, the consumer can terminate the agreement without giving any reason to dissolve for 14 days, starting on the day of entering into the agreement.
  2. To use his right of withdrawal, the consumer focus to the trader to supply and / or appearance on delivery in respect given reasonable and clear instructions.

 

Article 7 - Costs of withdrawal

  1. If the consumer exercises his right of withdrawal, will not exceed the cost of return shipping cost.
  2. If the consumer has paid an amount, the company this amount as soon as possible but no later than 30 days after the return or cancellation, refund.

Article 8 - Exclusion of right of withdrawal

  1. If the consumer does not have a right of withdrawal, this can only be ruled by the entrepreneur entrepreneur submitted clearly in the offer, at least in time for the conclusion of the agreement, has indicated.
  2. Exclusion of the right of withdrawal is only possible for products:

a) by the entrepreneur to have been made to the specifications of consumer;

b) that are clearly personal in nature;

c) that by their nature can not be returned;

d) that rapidly decay or become obsolete;

e) whose price depends on fluctuations in the financial market outside the entrepreneur's control;

f) for individual newspapers and magazines;

g) for audio and video recordings and computer software that the consumer seal broken.

  1. Exclusion of the right of withdrawal is only possible for services:

a) on accommodation, transport, catering or leisure to carry on a specific date or during a specified period;

b) the supply with the express consent of the consumer, before the period has expired;

c) on bets and lotteries.

 

Article 9 - Price

  1. During the period mentioned in the offer prices of the products and / or services have not increased, except for price changes resulting from changes in tax rates.
  2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market and where the operator has no control, variable prices. These fluctuations and the fact that any price targets, are in the offer.
  3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
  4. Price increases from 3 months after the conclusion of the contract are only permitted if the trader has agreed and:

a) they are the result of laws or provisions;

b) the consumer has the power to terminate by the day which the increase takes effect.

  1. The supply of products or services mentioned prices include VAT.

Article 10 - Compliance and Warranty

  1. The operator guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usefulness, and on the date of the conclusion of the agreement existing legal provisions and / or government regulations.
  2. By the trader, manufacturer or importer as a guarantee scheme does not affect the rights and claims that consumers in respect of a breach of the obligations of the employer against the employer to claim under the Act and / or the distance.

Article 11 - Delivery and implementation

  1. It will be the greatest possible care taken when receiving and in the execution of orders and products in assessing applications for the provision of services.
  2. The place of delivery is the address that the consumer has made known the company.
  3. Subject to what is stated in Article 4 of these terms is mentioned, the company accepted orders expeditiously but not later than 30 days unless a longer delivery has been agreed. If delivery is delayed or if an order is not or only partially implemented, the consumer receives them no later than one month after the order was placed. The consumer in this case the right to terminate the contract without penalty and be entitled to any compensation.
  4. In case of dissolution in accordance with the preceding paragraph, the operator the amount that consumers paid as soon as possible but no later than 30 days after termination, repay.
  5. If delivery of an ordered product proves impossible, the trader will attempt to provide a replacement item available. Later than the delivery will be clear and comprehensible manner that a replacement item is delivered. For replacement items, the right of withdrawal can not be excluded. The cost of return shipment are borne by the entrepreneur.
  6. The risk of damage and / or loss of products is based to the time of delivery to the consumers in the business, unless otherwise agreed.

Article 12 - Duration Transactions

  1. The consumer may contract for indefinite always denounce the applicable termination rules and a notice of up to a month.
  2. A contract for a definite period has a maximum term of two years. If it is agreed that the silence of the consumer distance contract will be renewed, the agreement will continue as a permanent contract and will continue after the notice of the agreement up to a month.

Article 13 - Payment

  1. Unless subsequently agreed by the consumer amounts to be paid within fourteen days after delivery of the goods or in case of a contract to provide a service, within 14 days after issuance of documents relating to this contract.
  2. When selling products to consumers in terms never a prepayment of more than 50% are stipulated. If payment is agreed, the consumer may not assert any rights regarding the implementation of the order or service (s), before the advance payment has been made.
  3. The consumer has the duty to inaccuracies in data supplied or specified payment immediately to the operator to report.
  4. In case of default of the consumer, the business subject to legal restrictions, the right to advance to the consumer reasonable costs to charge.

 

 

Article 14 - Complaints

  1. The entrepreneur has a well-publicized complaints and deal with the complaint under this complaints procedure.
  2. Complaints about the implementation of the agreement should take place promptly, fully and clearly described and submitted to the entrepreneur, after the consumer has found the defects.
  3. Submitted to the trader complaints within 14 days from the date of receipt. If a complaint is a foreseeable longer processing time, then the trader within the period of 14 days responded with a message confirming receipt and indicating when the consumer can expect a more detailed answer.

Article 15 Intellectual Property.
The Buyer acknowledges that all intellectual property rights of the information, communications or other expressions concerning the products and / or on the web site at Lucky Buddha, its suppliers or other claimants.

Article 16 Personal Data.
Lucky Buddha, the data from the purchaser exclusively in accordance with its privacy policy. Lucky Buddha will observe the applicable privacy regulations and legislation.

Article 17 Applicable law and jurisdiction.
All offers from Lucky Buddha, its agreements and their implementation is exclusively Dutch law. The Vienna Sales Convention is expressly excluded.

Article 18 Links

The site of Lucky Buddha third party advertisements or links to other sites. In the privacy policies of these third party sites or their Lucky Buddha has no influence and is therefore not liable.

Article 19 Your Rights

You can always ask what information about Lucky Buddha can be processed. Do this please e-mail. You can also e-mail to Lucky Buddha to ask for improvements, additions or corrections, Lucky Buddha, which will process as soon as possible. If you no longer wish to receive information, please inform Lucky Buddha set. Transmission of information occurs only if you have your email address listed.

Article 20 - Additional or different terms

Additional or different provisions of these terms should not disadvantage the consumer and should be recorded in writing or in such a way that the consumer in an accessible manner can be stored on a durable medium.


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